Skip To Main Content

Tech Help - User Support

User Support installs and maintains over 60,000 desktop workstations, tablets, iPads, and other devices. User Support also coordinates and supports computer-based testing. User Support consists of User Support Analysts and Tech User Support is organized into four different teams – each supporting a different geographical area of the district. Techs who are assigned to the schools and administrative offices and the Help Desk, where all issues with technology are reported.
 

All new TechHelp tickets are created and submitted through the new PCS Support system. Please note that current or open TechHelp requests will remain in the existing system and will be managed and resolved there. Contact your Tech Coordinator or Technology Technician if you need assistance with a ticket in the old system.  To assist with the transition, the current PCS TechHelp icon on your desktop will be replaced with the new PCS Support icon.

 
Contact User Support by phone: (727) 588-6060

Tech Help Training Resources

General Information


Accessing the Portal


Using the Portal


Customization and Preferences