Students attending traditional school or those participating in My PCS Online should notify the teacher or Library Media Specialist who will troubleshoot the issue and submit a Tech Help ticket if necessary.
Here are some key troublshooting questions to ask yourself:
1. Can you login to Clever successfully? If the student cannot login successfully to Clever, they should reset their password. For more information please visit www.pcsb.org/passwords
2. What internet browser are you using? Google Chrome is the preferred browser for using Clever and most of the applications found there. Some resources are not fully supported using other internet browsers.
3. Have you cleared your browsing history?
Follow the steps below:
- On your computer, open Chrome.
- At the top right, click the vertical breadcrumbs.
- Click More tools and then Clear browsing data.
- At the top, choose a time range.
- To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
- Close your browser completly, then reopen to try again.
4. If the issue remains unresolved...
- Provide a description of the issue, including a screenshot or what the student is seeing on their device.
- Provide information about the device that is being used.
- Parents can reach out to their student’s teacher with this information