Network Support Services

  • nss

    Length 1050 hours
    Admissions Contact Nancy Randolph -
    Course Information Nancy Randolph - 7272-893-2500 ext. 2522
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    Program Costs Download

    Program Gainful Employment Disclosure Notice

    Mission: The mission of this program is to provide students the opportunity to develop the knowledge and technical skill proficiency necessary to prepare them for further education and careers in network support services in related fields of Information Technology.

    Program B078000 consists of a planned sequence of courses.

    Information Technology Assistant - Course OTA0040 (150 Hours) This course is designed to provide a basic overview of current business and information systems and to introduce students to the basics and foundations required for today's business environments. Emphasis is placed on developing proficiency with fundamental computer applications so they may be used as tools for enhancing personal and work-place proficiency in an information-based society. Students will also be given the opportunity to develop career planning, and success strategies.

    Computer Support Assistant - Course EEV0504 (150 Hours) - This course provides training in the basics of installation, support and troubleshooting of computer and printer hardware and operating systems. An overview of network concepts and terminology will be inclusive in this course, especially as it relates to the practices of computer configuration, management and support.

    Network Support Help Desk Assistant - Course CTS0022 (150 Hours) – This course is designed to offer technician level training in networking based on the OSI and TCP\IP models. Training includes and emphasizes developing skills in network terminology, concepts, topologies, protocols, devices, basic configuration methods and critical thinking.

    Network Support Administrator - Course CTS0023 (150 Hours) – The training in this course provides students with the opportunity to develop knowledge and skills in network implementation, configuration, troubleshooting and support. Training includes and emphasizes increasing skills in setup, configuration, and support of network hardware devices (such as routers, switches, and bridges). Students are also given the opportunity to develop leadership, teamwork, employability, and entrepreneurship skills.

    Senior Network Administrator - Course CTS0024 (150 Hours) – This course provides advanced training in network implementation, configuration, troubleshooting and support. Training includes and emphasizes increasing skills in administering different types of simple and complex LAN and WAN configurations as well as advanced setup, configuration and support of network hardware devices.

    Wireless Network Administrator - Course CTS0029 (150 Hours) – In this course student will be have the opportunity to develop knowledge and skills in setting up, configuring, securing and supporting wireless local area networks.

    Data Communications Analyst - Course EEV0317 (150 Hours) – This course offers students the opportunity to develop knowledge and skills in general, communication, and infrastructure security as it relates to LAN and WAN networks. 

    Distance Education – Distance and hybrid (classroom and online) instruction available. For additional information go to the 'Online Programs and Courses' page.

    Industry Certification(s): 

    • CompTIA Network+,
    • Cisco Certified Network Associate (CCNA)
    • Certified Wireless Network Administrator (CWNA)
    • CompTIA Security+. 

    Note: Cisco Systems and CompTIA offer a variety of certifications.  The Network Support Services program is designed to provide the students with the resources and knowledge to pursue multiple certifications such as the Cisco Certified Network Associate (CCNA) and others.

    Articulation Agreement(s): 

    • St. Petersburg College Computer Networking A.S. Degree
    • St. Petersburg College Cybersecurity A.S. Degree
    • Statewide; Networking Services Technology AS degree
    • Computer Engineering Technology AS degree. 

    Minimum Satisfactory Academic Progress Requirement:  70%

    Minimum Attendance Requirement:  70%

    Basic Skills Entrance/Exit Requirements:  Student's competency in reading, math and language is pre-assessed, using the Test of Adult Basic Education (TABE).  Required basic skills grade levels are: Reading-9, Math-9, and Language-9.

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    Program length and costs are approximate, and subject to change.

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