Technology Help

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    What are the Computer Requirements?

     

    Pinellas Virtual School courses use a variety of software and features; depending on the courses the software and features vary. The lightweight devices, such as Google Chromebooks or tablets that have very limited technology support for Java or Flash, will not be compatible with most of our courses. Please review the requirements if you have a Windows or Mac based computer.

     

    PC Requirements 

    • Windows 7 or newer
    • Microsoft Office
    • DDR3 SDRAM 1600MHz 2 slots supporting 2G, 4GB, 8GB13 DIMMs or better
    • 7200 rpm SATA up to 500GB Encrypted 7200 rpm 320GB3 Mobility Solid State up to 128GB Dell Fast Response Free Fall Sensor (standard on the motherboard) or better
    • Intel®  CoreTM i3, i5 and i7 up to i7-35xxM; Intel® Celeron® Bxxx processors or better
    • High Speed such as Cable or DSL (Using dial-up is possible but you may experience performance issues with certain course features)
    • Display setting 1024x768 resolution

     

    Macintosh Requirements 

    • MacOS (10.13) or newer
    • Minimum of 250 gigabytes free HDD space
    • 2.6GHz. 2.6GHz dual-core Intel Core i5 processor (Turbo Boost up to 3.1GHz) with 3MB shared L3 cache
    • 16GB of 1600MHz DDR3L onboard memory
    • High Speed such as Cable or DSL (Using dial-up is possible but you may experience performance issues with certain course features)
    • Display setting 1024x768 resolution

     

    Internet Access and Speed 

    If you have Internet access, you can take courses with PVS. (You may take courses with dial-up connectivity, it will take a little longer for pages to load)

    Supported Operating Systems 

    • Windows 7 
    • Windows 8.1
    • Windows 10
    • Mac OS X 10.8 (Mountain Lion)
    • Mac OS X 10.9 (Mavericks)
    • Mac OS X 10.10 (Yosemite)
    • Mac OS X 10.11 (El Capitan)
    • macOS Sierra (10.12)
    • macOS High Sierra (10.13)
    • macOS Mojave (10.14)
    • macOS Catalina (10.15)

    Supported Browsers

    • Microsoft Edge
    • Mozilla Firefox
    • Google Chrome
    • Apple Safari

     

    How Do You Get Technical Help?

    If you need Academic Help, please contact your teacher.

     

    Our different courses are offered on different learning management systems. Please see the information about the platform that your course is on below to learn how to access, use, and seek help on that system. If you are unsure on which platform your course is taught, you can find that information on our course lists (middle school catalog/high school catalog).
     

    Canvas


    Canvas Login URL: https://pcsb.instructure.com

    Username/Password: Pinellas Student r2.d2 username/District s. password. Pinellas students can find out their password from the teacher of their course.

    Help Getting Support: In the bottom left corner of the Canvas website to submit. Click the yellow HELP link (if you cannot login, you can click the works HELP at the bottom of the login screen). After clicking the help button, select Report a Problem to submit a technical question from the page where you are having the problem. Be sure to provide as many details about the problem as possible and include any error messages that you are receiving. 

    Help Documentation: The Canvas guides have an extensive collection of help videos and step-by-step guides. You can access them here http://guides.instructure.com/

    System Requirements: https://community.canvaslms.com/docs/DOC-10721


     

    Educator on FLVS


    Educator Login URL: County Virtual School

    Username/Password: Student Created Username/Student Created Password. To recover your username or password, use this link: https://login.flvs.net/?returnUrl=https://vsa.flvs.net

    Getting Support: If you have a specific question about courses on the Florida Virtual learning platform, you can also contact The FLVS Help Center. The Technical Support Help Center is available Monday-Friday 7:00am - 9:00pm, Saturday-Sunday 9:00am-5:00pm. Social Media Representative are available Monday-Friday 9:00am - 5:00pm.

    1. ONLINE: Click here to access our Technical Support site. After creating an account on this site you will be able to submit a help ticket or start a live chat.

    2. PHONE: Call 800-374-1430

    Help Documentation: Search the knowledge base for more information and help https://help.flvs.net/ics/support/KBSplash.asp or check out this login FAQ http://www.flvs.net/areas/faqs/Pages/LoginFAQs.aspx

    System Requirements: View the Hardware Requirements here http://www.flvs.net//areas/faqs/pages/hardwarerequirements.aspx