Tech Help - User Support

  • User Support installs and maintains over 60,000 desktop workstations, tablets, iPads, and other devices. User Support also coordinates and supports computer-based testing. User Support consists of User Support Analysts and Tech User Support is organized into four different teams – each supporting a different geographical area of the district. Techs who are assigned to the schools and administrative offices and the Help Desk, where all issues with technology are reported.
     

    Starting January 20th, all new TechHelp tickets will be created and submitted through the new PCS Support system. Please note that current or open TechHelp requests will remain in the existing system and will be managed and resolved there. Contact your Tech Coordinator or Technology Technician if you need assistance with a ticket in the old system. 

    To assist with the transition, the current PCS TechHelp icon on your desktop will be replaced with the new PCS Support icon.
     
    PCS Support icon
     
     
    Contact User Support by phone: (727) 588-6060
     

Tech Help Training Resources

General Information

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  • What is Pinellas TechHelp?

  • When will Pinellas TechHelp launch?

  • Who can access the new portal?

Accessing the Portal

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  • How do I log in to the new portal?

  • What if I forget my AD credentials?

  • Can I use the portal on mobile devices?

Using the Portal

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  • What is the "Customer Home" tab?

  • How do I create a new incident?

  • What happens after I submit an incident?

Customization and Preferences

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  • Can I change the time zone or language settings?

  • Will my settings carry over from the previous version?

Technical Support

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  • Who do I contact if I face issues with the portal?

  • Is there a training resource available for users?

  • How do I report a bug or feedback about the portal?