Health Insurance

Who To Call For Help:
Aetna Concierge Customer Service
Phone number: 1-866-253-0599
www.aetnapcsb.com

On-site Claims Advisor:
Phone number: (727) 588-6367 

 
On-site Wellness Coordinator:
Jessica O'Connell, RN - (727) 588-6134

Aetna Provider Information:
Aetna Mobile App - Manage your health wherever, whenever you need to.
Aetnapcsb.com - Aetna Website designed for PCS employees.

How to Locate an Aetna Medical Provider
Urgent Care/Convenient Care Clinics
2025 Aetna Benefits Booklet

Aetna Smart Compare - Identify high-performing providers in our network.

1. Sign into the Aetna website. Select 'Find Care & Pricing'
2. Select the type of physician you want, such as Primary Care Physician. Then select on 'Filters' on the right.
3. Under filters, select Quality Care and Effective Care and hit 'Apply'. It will then bring up physicians that are in the Smart Compare.
4. Under each physician, it will show Quality Care and Effective Care.

In 2022, the Aetna Smart Compare™ provider designation program expanded to include Obstetrics and Gynecology (OB/GYN). 

New! CVS Health Virtual Care:

Effective 9/1/2024, CVS Health Virtual Care is now included in your Aetna Health plan. You’ll have access to 24/7 on-demand care and mental health services.

This virtual care option is in addition to your traditional network of providers. Access is included in your medical plan, made available through Aetna®, a CVS Health® company.

Visit CVS.com/virtual-care to register and schedule an appointment today!

CVS Health Virtual Care Member Flyer

FAQs about Virtual Primary Care Flyer
FAQs about Virtual Mental Health Care Flyer 
 

Comparison Chart:
Comparison Chart - All Plans