Health Insurance

Who To Call For Help:
Aetna Concierge Customer Service
Phone number: 1-866-253-0599
www.aetnapcsb.com

On-site Claims Advisor:
(727) 588-6367

On-site Wellness Coordinator:
Jessica O'Connell, RN - (727) 588-6134

On-site Registered Dietitian:
Gabrielle BelCastro, RD, (727)588-6444

Aetna Provider Information:

Aetna Mobile App - Manage your health wherever, whenever you need to.
Aetnapcsb.com - Aetna Website designed for PCS employees.

Need to locate a Provider?
Urgent Care/Convenient Care Clinics

2026 Aetna Benefits Booklet

Aetna Smart Compare - Identify high-performing providers in our network.

Sign into the Aetna website. Select 'Find Care & Pricing'

Select the type of physician you want, such as Primary Care Physician. Then select on 'Filters' on the right.

Under filters, select Quality Care and Effective Care and hit 'Apply'. It will then bring up physicians that are in the Smart Compare.

Under each physician, it will show Quality Care and Effective Care.

CVS Health Virtual Care:

You’ll have access to 24/7 on-demand care and mental health services. This virtual care option is in addition to your traditional network of providers.

Go to www.cvs.com/virtual-care/ to register and schedule an appointment.

CVS Health Virtual Care Member Flyer

FAQs about Virtual Mental Health Care Flyer

Disabled Dependent Information:

Note: Please return the forms as indicated below:

Request for Continuation of Coverage for Disabled Child (Return Form to Aetna at ArroyoT@aetna.com or fax to 859-455-8650 )
Disabled Child Attending Physician Statement (Return Form to Aetna at ArroyoT@aetna.com or fax to 859-455-8650)

Aetna Pharmacy Information:

2026 Aetna Pharmacy Drug Guide
2026 Aetna Standard Plan Formulary
CVS Caremark Mail Order 90-day Medication Order Form
Your Pharmacy Plan Member Pre-Enrollment Brochure
PrudentRX Specialty Drug Program

COVID-19 Information:
Vaccine Information, Testing & Treatment FAQ, COVID Concerns

CVS HealthHUBs^® :
A new approach to health care: CVS^® HealthHUB^® offers an expanded range of health services and wellness products for everyday care and chronic conditions. Available nights and weekends. All from a team of care professionals. All in one place.

HealthHUB Overview Brochure
Expanding HealthHUB locations at CVS Pharmacy stores
HealthHUB Locations

Risk Management and Insurance

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Health Insurance

You’ll have access to 24/7 on-demand care and mental health services. This virtual care option is in addition to your traditional network of providers.

Go to www.cvs.com/virtual-care/ to register and schedule an appointment.

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Health Insurance

You’ll have access to 24/7 on-demand care and mental health services. This virtual care option is in addition to your traditional network of providers. Go to www.cvs.com/virtual-care/ to register and schedule an appointment.

You’ll have access to 24/7 on-demand care and mental health services. This virtual care option is in addition to your traditional network of providers.

Go to www.cvs.com/virtual-care/ to register and schedule an appointment.