Health Insurance

Who To Call For Help:
Aetna Concierge Customer Service
Phone number: 1-866-253-0599
www.aetnapcsb.com

On-site Claims Advisor:
Ashley Morehead - (727) 588-6367

On-site Wellness Coordinator:
Jessica O'Connell, RN - (727) 588-6134

Aetna Provider Information:
Aetna Mobile App - Manage your health wherever, whenever you need to.
Aetnapcsb.com - Aetna Website designed for PCS employees.

How to Locate an Aetna Medical Provider
Urgent Care/Convenient Care Clinics
Aetna One Choice
2025 Aetna Benefits Booklet

Aetna Smart Compare - Identify high-performing providers in our network.

Sign into the Aetna website. Select 'Find Care & Pricing'

Select the type of physician you want, such as Primary Care Physician. Then select on 'Filters' on the right.

Under filters, select Quality Care and Effective Care and hit 'Apply'. It will then bring up physicians that are in the Smart Compare.

Under each physician, it will show Quality Care and Effective Care.

In 2022, the Aetna Smart Compare™ provider designation program expanded to include Obstetrics and Gynecology (OB/GYN).

CVS Health Virtual Care:

CVS Health Virtual Care is now included in your Aetna Health plan. You’ll have access to 24/7 on-demand care and mental health services.

This virtual care option is in addition to your traditional network of providers. Access is included in your medical plan, made available through Aetna®, a CVS Health® company.

Visit CVS.com/virtual-care to register and schedule an appointment today!

CVS Health Virtual Care Member Flyer

FAQs about Virtual Primary Care Flyer
FAQs about Virtual Mental Health Care Flyer

Comparison Chart:
Comparison Chart - All Plans

Dependent Eligibility Criteria:
Dependent Eligibility Criteria

Disabled Dependent Information:

Note: Please return the forms as indicated below:

Request for Continuation of Coverage for Disabled Child (Return Form to Aetna at ArroyoT@aetna.com or fax to 859-455-8650 )
Disabled Child Attending Physician Statement (Return Form to Aetna at ArroyoT@aetna.com or fax to 859-455-8650)

Aetna Pharmacy Information:

2025 Find a Medication Aetna
2025 Aetna Standard Plan Formulary
CVS Caremark Mail Order 90-day Medication Order Form
Your Pharmacy Plan Member Pre-Enrollment Brochure
PrudentRX Specialty Drug Program

COVID-19 Information:
Vaccine Information, Testing & Treatment FAQ, COVID Concerns

CVS HealthHUBs^® :
A new approach to health care: CVS^® HealthHUB^® offers an expanded range of health services and wellness products for everyday care and chronic conditions. Available nights and weekends. All from a team of care professionals. All in one place.

HealthHUB Overview Brochure
Expanding HealthHUB locations at CVS Pharmacy stores
HealthHUB Locations

Inspira Financial (formerly PayFlex) Flexible Spending Accounts

In 2024, PayFlex changed to a new name - Inspira Financial. Members will automatically be routed from PayFlex.com to the new site. Members using single-sign-on from Aetna.com will automatically be routed to the new website.

Starting in the Spring of 2024, new or replacement cards will have the Inspira Financial brand logo. Members with PayFlex brand debit cards will be able to continue to use their existing debit cards until the expiration date. Existing members do not need to do anything at this time.

Spending Account Information:
Inspira Financial - FSA Claim Form - Health and Dependent Care
Inspira Financial - Claim Form - Health Reimbursement Account Claim Form (CDHP PLAN +HRA)
Inspira Financial - Letter of Medical Necessity Form
Inspira Financial - Flexible Spending Accounts
PCS Quick Reference Guide-Spending Accounts
Inspira Financial - How to Use your Debit Card
Know Your Benefits - Flexible Spending
Inspira Financial - Mobile App Information
Inspira Financial - How to Keep Your Card Active

To review specific eligible expenses, go to the Inspira Financial website.

Other Resources:
Florida Healthy Kids Corporation

Risk Management and Insurance

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