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Health Insurance
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Who To Call For Help:
Aetna Concierge Customer Service
Phone number: 1-866-253-0599
www.aetnapcsb.com
On-site Claims Advisor:
(727) 588-6367
On-site Wellness Coordinator:
Jessica O'Connell, RN - (727) 588-6134On-site Registered Dietitian:
Gabrielle BelCastro, RD, (727)588-6444
Aetna Provider Information:
Aetna Mobile App - Manage your health wherever, whenever you need to.
Aetnapcsb.com - Aetna Website designed for PCS employees.
Need to locate a Provider?
Urgent Care/Convenient Care Clinics
2026 Aetna Benefits Booklet
Aetna Smart Compare - Identify high-performing providers in our network.- Sign into the Aetna website. Select 'Find Care & Pricing'
- Select the type of physician you want, such as Primary Care Physician. Then select on 'Filters' on the right.
- Under filters, select Quality Care and Effective Care and hit 'Apply'. It will then bring up physicians that are in the Smart Compare.
- Under each physician, it will show Quality Care and Effective Care.
CVS Health Virtual Care:
You’ll have access to 24/7 on-demand care and mental health services. This virtual care option is in addition to your traditional network of providers.
Go to www.cvs.com/virtual-care/ to register and schedule an appointment.CVS Health Virtual Care Member Flyer
FAQs about Virtual Mental Health Care Flyer
Disabled Dependent Information:
Note: Please return the forms as indicated below:
Request for Continuation of Coverage for Disabled Child (Return Form to Aetna at ArroyoT@aetna.com or fax to 859-455-8650 )
Disabled Child Attending Physician Statement (Return Form to Aetna at ArroyoT@aetna.com or fax to 859-455-8650)
Aetna Pharmacy Information:
2026 Aetna Pharmacy Drug Guide
CVS Caremark Mail Order 90-day Medication Order Form
2026 Aetna Standard Plan Formulary
Your Pharmacy Plan Member Pre-Enrollment Brochure
PrudentRX Specialty Drug Program
CVS HealthHUBs® :
A new approach to health care: CVS® HealthHUB® offers an expanded range of health services and wellness products for everyday care and chronic conditions. Available nights and weekends. All from a team of care professionals. All in one place.HealthHUB Overview Brochure
Expanding HealthHUB locations at CVS Pharmacy stores
HealthHUB Locations